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قام 409 شخص بالتقدم الى الوظيفة

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تاريخ الإعلان عنها: 2017/05/14 04:52:51
الرقم المرجعي JB1001850724
مشاركة   تغريد

Abu Dhabi Education Council (ADEC)

ممثل خدمة عملاء في منطقة الظفرة - عقد خارجي - للمواطنين فقط
Abu Dhabi Education Council (ADEC)


الوصف الوظيفي

*Position Title:
Customer Service Representative - Outsource "AlDhafra Region"

*Job Objective:
To occupy the front desk of the Customer Service Centre; greet visitors, and handle walk-in/call-in/online queries and licensing/accreditation application submissions (as they pertain to school, teacher and principal licensing).

*Functional Role:
- Provide the interface between applicants and the licensing and accreditation standards teams, providing high levels of customer service and clear explanation of the application process, ensuring the office becomes a base for schools to direct queries, and receive updates on application progression;
- Receive all licensing and accreditation applications and forward to ADEC Central for processing;
- Handle or progress complaints and share relevant information with customers in person (walk-ins), over the phone (call-ins) or online;
- Consult FAQs and directory to escalate queries/questions/issues to relevant sectors;
- Represent ADEC to the public, ensure that information is always accurate and provides a good reflection of ADEC’s licensing and accreditation processes;
- Perform any other duties as requested.

*Salary: AED 20,000.00

*Academic Qualifications:
Diploma or Bachelor in Business Administration or any relevant major

*Professional Experience:
No experience is required

المهارات

Customer Service Skills

الخلفية التعليمية

Any relevant major

تفاصيل الوظيفة

  • منطقة الوظيفة: الظفرة, الإمارات
  • قطاع الشركة: تعليم/تدريب/مكتبات
  • المتطلبات : صاحب عمل (القطاع العام)
  • الدور الوظيفي: خدمة العملاء
  • الحالة الوظيفية: دوام كامل
  • نوع التوظيف: دوام كامل
  • يتطلب إدارة موظفين آخرين: لا
  • عدد الوظائف الشاغرة: 1

المرشح المفضل

  • المستوى المهني: مبتدئ
  • عدد سنوات الخبرة: الحد الأدنى: 0
  • منطقة الإقامة: الظفرة, الإمارات العربية المتحدة
  • الجنسية: الإمارات العربية المتحدة
  • الشهادة: بكالوريوس


وصف الشركة

The Abu Dhabi Education Council (ADEC) was set up in September 2005 by His Highness General Sheikh Mohammed Bin Zayed Al Nahayan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces.

The Abu Dhabi Education Council is an independent corporate body and enjoys full legal status, as well as financial and administrative independence in all its affairs. ADEC has embarked on a campaign to aggressively increase its headcount to be able to better serve the its mandate. The primary focus of the council is to develop education and educational institutions in the Emirate of Abu Dhabi.

The education council is currently seeking qualified and motivated individuals to be part of this exciting opportunity to shape the educational system in Abu Dhabi. The council offers great positions to work in a dynamic and energetic organization that addresses areas that are of strategic importance to the future of Abu Dhabi. It is especially advantageous to join ADEC in these early stages due to the great growth opportunities.

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