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قام 776 شخص بالتقدم الى الوظيفة

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تاريخ الإعلان عنها: 2017/08/21 11:28:58
الرقم المرجعي JB1001850933
مشاركة   تغريد

Kawader Human Resources Consultancy LLC.

Call Center Agent
Kawader Human Resources Consultancy LLC.


الوصف الوظيفي

1) Provides accurate services to the customers in a clear, continuous, and professional manner.
2) Handles all incoming calls with assistance from supervisors when necessary. Interface with the all concerned sections including Water/ Power Account, and Sales when required in order to ensure that customers are provided with prompt and reliable response.
3) Highlights to the immediate supervisor the key issues and follow up as required resolving the issues.
4) Exhibits diplomacy when dealing with or addressing all customers’ calls Show politeness, poise, and dignity in handling calls.
5) Has a good attendance and work record including punctuality and reliability. Attends to shift work as assigned to ensure continuity in Contact Center service operations.
6) Abides by the Contact Centre Shift Adherence policy.
7) Assists in conducting Customer Satisfaction surveys or campaigns when required.
8) Comply with the operating instructions and quality standards at all times.

المهارات

Must speak Arabic fluently

-Excellent Knowledge of English language skills.

-Skilled at using contact center systems e.g. ACD and CRM.

- Must have 3 years of experience in handling customer complaints.

-Good at Handling difficult customers

- Proper Opening and closing of the calls

-Must have Telephone etiquette

-Good at using Work Force Management (WFM)

- Call Recording Applications

-Call Reporting and administration application

تفاصيل الوظيفة

  • منطقة الوظيفة: الإمارات
  • قطاع الشركة: خدمة العملاء
  • المتطلبات : صاحب عمل (القطاع الخاص)
  • الدور الوظيفي: خدمة العملاء
  • الحالة الوظيفية: دوام كامل
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: AED 3,672 - 5,508
  • يتطلب إدارة موظفين آخرين: لا
  • عدد الوظائف الشاغرة: 20

المرشح المفضل

  • المستوى المهني: متوسط الخبرة
  • عدد سنوات الخبرة: الحد الأدنى: 3 الحد الأقصى: 5
  • منطقة الإقامة: العين, الإمارات العربية المتحدة
  • الجنس: ذكر
  • الجنسية: الإمارات العربية المتحدة; البحرين; جيبوتى; الجزائر; مصر; العراق; الأردن; جزر القمر; الكويت; لبنان; ليبيا; المغرب; موريتانيا; عمان; فلسطين; قطر; المملكة العربية السعودية; السودان; الصومال; سورية; تونس; اليمن
  • الشهادة: بكالوريوس


وصف الشركة

Kawader is a leading workforce solutions provider in Abu Dhabi, United Arab Emirates. Kawader offers a comprehensive array of recruitment services to help in achieve our client’s business goals and sustain their competitive edge. Kawader is a 100% local entity managed and run by a team of professionals with substantial expertise in the local market. Kawader is a name which is synonym for UAE National hiring across the emirates and our strength in outsourcing and hiring them is well proven in the last couple of years.

Serving clients across Emirates, Kawader provides employment to majority of the government entities in Abu Dhabi, especially in outsourcing UAE National employees. We work across the sectors like Government, Defense, Aviation, Education, Banking, Construction, Engineering, Hospitality, Healthcare, IT, Media, Office Support and Facilities Management Services.

Kawader Business Lines
 Recruitment Services
 Staffing Services
 Search& Selection Services
 Localization Services[Core Business]
 Overseas Recruitment Services
 Kawader Managed Services

Contact Us;-
Kawader Human Resources Consultancy LLC.
P.O.Box 567, Abu Dhabi, U.A.E.
Tel : +971 2 6919000
Fax : +971 2 4464404
URL : www.kawader.biz

تقدم الآن   أرسل إلى صديق     اعرض جميع الوظائف   اطبع   التبليغ عن إساءة استخدام