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قام 51 شخص بالتقدم الى الوظيفة

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تاريخ الإعلان عنها: 2018/02/12 09:55:18
الرقم المرجعي JB1001852101
مشاركة   تغريد

Aldar Properties PJSC

Senior Specialist- Customer Contact Center UAE National only
Aldar Properties PJSC


الوصف الوظيفي

ROLES AND RESPONSIBILITIES Customer Service Strategy: Support in developing and implementing the customer service strategy (including retention, performance management, customer insight, etc…) Assist in lead, train and develop the team responsible for executing the strategy. Assist in developing the tools and templates (surveys, reports etc.) to be used to manage customer relations. Assist in design and implementation of CRM system in collaboration with I.T. Customer Service Experience : Assist in implementing of all processes procedure and system and support in management of day-to-day Contact Center activities to ensure high standards of service delivery. Train, coach, supervise Contact Center team. Establish Quality Control and supervise Contact Center team to elevate team performance. Develop all written and verbal customer correspondence, online chat templates, agent manuals, SOP’s. Ensure proper reporting and performance of SLA’s and oversee all Service Journeys by compiling performance and gap analysis reports. Manage sale and leasing leads as part of Sales and Leasing Journey. Ensure performance delivery according to department KPIs. Ensure high standard of customer experience across department. Ensure accuracy of customer information in CRM data base and provide input to enhance CRM requirements. Oversee the collection of customer feedback and develop customer feedback weekly/monthly reports highlighting nature and source of customer requests and recommend preventive and corrective actions to be taken to address customer issues. Roll-out customer surveys and customer insight to gather inputs on customer preferences. RELATED YEAR OF EXPERIENCE Min of: 6+ years of experience in a customer service or a related field including 3 years in a supervisory position managing a customer interfacing unit. YOE IN MANAGERIAL POSITION Min of: 0+ years in a managerial position. SECTOR EXPERIENCE Retail estate sector, banking sector, Service sector. TECHNICAL AND INTERPERSONAL SKILLS Strong knowledge of CRM Strong knowledge of customer service standards and customer quality delivery standards Proven strategic thinker with track record of innovation Strong conflict resolution/management skills Strong communication and interpersonal skills QUALIFICATION Bachelor degree in Business Administration, Marketing, Finance or any related field.

المهارات

RELATED YEAR OF EXPERIENCE Min of: 6+ years of experience in a customer service or a related field including 3 years in a supervisory position managing a customer interfacing unit. YOE IN MANAGERIAL POSITION Min of: 0+ years in a managerial position. SECTOR EXPERIENCE Retail estate sector, banking sector, Service sector. TECHNICAL AND INTERPERSONAL SKILLS Strong knowledge of CRM Strong knowledge of customer service standards and customer quality delivery standards Proven strategic thinker with track record of innovation Strong conflict resolution/management skills Strong communication and interpersonal skills QUALIFICATION Bachelor degree in Business Administration, Marketing, Finance or any related field.

تفاصيل الوظيفة

  • منطقة الوظيفة: أبوظبي, الإمارات
  • قطاع الشركة: عقارات
  • المتطلبات : صاحب عمل (القطاع الخاص)
  • الدور الوظيفي: الإدارة
  • عدد الوظائف الشاغرة: 1

المرشح المفضل

  • المستوى المهني: متوسط الخبرة
  • الجنسية: الإمارات العربية المتحدة


وصف الشركة

Abu Dhabi-based Aldar Properties PJSC is one of the largest developers in the Middle East and North Africa region, with over US$ 12 billion of assets.

The company has developed some of Abu Dhabi’s most iconic and complex projects, from the Formula 1 facilities on Yas Island to the thriving new Shams Abu Dhabi community on Reem Island. Its property portfolio is diversified and balanced, with residential communities accounting for around half of assets, retail property representing a third, and the remainder split between commercial and hospitality.

With a land bank of over 77 million square metres, 90 percent of which is in special investment zones, Aldar Properties is focused on serving the growing demand in the UAE for high-quality and professionally managed property.

Aldar Properties is a strong partner of the Abu Dhabi government, which is a major shareholder. The business is aligned with the Emirate’s “Vision 2030” strategy of economic diversification and social infrastructure development.

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