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قام 285 شخص بالتقدم الى الوظيفة

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تاريخ الإعلان عنها: Jan 20, 2019
الرقم المرجعي JB1001853141
مشاركة   تغريد

National Health Insurance Company - Daman

Team Leader, Online Customer Care (UAE NAtional Only)
National Health Insurance Company - Daman

الوصف الوظيفي

• Support implementation policies and procedures as per published guidelines
• Identify areas of improvements and recommend possible solutions
• Assist and monitor the agents on their day-to-day activity
• Generate and prepare Online Customer Care Unit reports
• Assess and respond to customer queries and concerns received through online channels
such as emails and social media as per internal guidelines
• Act as deputy to the Customer Care Supervisor in his/her absence
• Provide on the job training for new Online Customer Care staff after the initial
training/orientation by the training Unit
• Monitor all customer service related incoming messages and incoming mentions on social
media platforms based on branded key words related to Daman brands, products, events,
campaigns, etc.
• Register all emails and social media interactions in the Incident Management tool system and
escalate complaints received from customers for timely action and response
• Frequently check on the status of complaints that the customer may have already submitted
before reaching out to the social media channels. Send feedback through email/social
channels to confirm closure of customers' complaints


• Result oriented team leading skills
• Very good command of written and spoken English; knowledge of Arabic language is an
• Good analytical, execution, problem solving and decision-making skills
• Ability to acquire and apply new skills
• Flexible and able to work under pressure
• Respect and maintain confidentiality
• Demonstrate drive to ensuring results and quality of work
• Good level of customer service orientation and professionalism in all interactions

تفاصيل الوظيفة

  • منطقة الوظيفة: الإمارات
  • قطاع الشركة: خدمة العملاء; تأمين
  • المتطلبات : صاحب عمل (القطاع الخاص)
  • الدور الوظيفي: خدمة العملاء
  • عدد الوظائف الشاغرة: 1

المرشح المفضل

  • المستوى المهني: متوسط الخبرة
  • عدد سنوات الخبرة : الحد الأدنى: 3
  • الجنسية: الإمارات العربية المتحدة

وصف الشركة

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.

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