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Creation Date: 2018/10/04 04:32:00
Ref. JB1001852844

National Health Insurance Company - Daman

Business Analyst/Consultant
National Health Insurance Company - Daman

Job Description

Participate in all phases of new projects to aid in scoping, prioritization and requirements definition to support the organization:
• Liaison between ITS and the other business functions to assure effective delivery of existing ITS services and functionality
• Work to build relationships with the process owners and business functions
• Solely responsible for a specific area e.g. end-to-end cross departmental processes
• Aid in creation of project charters, analyses for value capture, document business needs for specific projects to be chartered
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed:
• Functional requirements
• Business Requirements Document
• Use Cases
• Screen and Interface designs
• Provide project management support when required, namely:
• Project initiation and planning
• Project coordination
• Project implementation and communication
• Training as required
• Preparation of project documentation
• Ensuring delivery of milestones
• Engage stakeholders in support of initiatives
• Identify and manage project risks, issues and dependencies
• Successfully engage in multiple initiatives simultaneously
• Work independently with users to define concepts and under direction of Account Managers
• Drive and challenge business units on their assumptions of how they will successfully execute their objectives
• Work with project teams and business to develop user acceptance test criteria with the business during the solving phase
• Participate/lead review and final sign off of functional specifications
• Maintain business process architecture / process map for key processes
• Continually provide application systems improvements, especially in cross-business processes


• Strong understanding of project management methodologies
• Ability to document and diagram systems & business processes, and migration procedures with minimal background information
• Ability to document use cases
• Strong facilitation and presentation skills
• Good business understanding and background
• Good leadership skills including people management, selection and development skills
• Very good command of written and spoken English; knowledge of arabic language is an advantage
• Very good analytical, planning, forecasting, execution and problem solving skills
• Ability to acquire and apply new skills
• Flexible and able to work under pressure
• Respect and promote trust and confidentiality
• Results oriented whilst ensuring high quality of work and able to “think out of the box”
• Strong level of customer service orientation and professionalism in all interactions
• Able to manage a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
• Good knowledge of health insurance concepts
• Good knowledge of Microsoft applications


Bachelor's degree in IT/Computer Engineering or other related fields

Job Details

  • Search by Location: UAE
  • Search by Industry: Insurance
  • Requirements : Employer (Private Sector)
  • Job Role: Technology
  • Employment Status: Full time
  • Employment Type: Full Time
  • Manages Others: No
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career
  • Residence Location: United Arab Emirates
  • Degree: Bachelor's degree

Company Profile

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.