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Creation Date: 2018/08/15 10:26:34
Ref. JB1001852631

National Health Insurance Company - Daman

Customer Care Agent
National Health Insurance Company - Daman

Job Description

Main Duties:

• Receive customers’ inquiries, feedback and complaints through inbound calls
• Capture and register feedback in the system
• Channel customers’ feedback and conduct follow-ups if and when required
• Conduct out bound calls for various advisories i.e. reminders on renewals, campaigns etc.
• Perform duty on shifts and public holidays as per business requirement
• Implement policies and procedures as per published guidelines


Skills and Competencies:

• Good command of written and spoken English and Arabic
• Basic analytical, execution, problem solving and decision making skills
• Ability to acquire and apply new skills
• Flexible and able to work under pressure
• Respect and maintain confidentiality
• Demonstrate drive to ensuring results and quality of work
• Good level of customer service orientation and professionalism in all interactions
• Able to work in a multi-cultural environment and support teamwork and knowledge sharing in order to achieve goals and deliverables
• Basic knowledge of health insurance concepts
• Good knowledge of Microsoft applications

Job Details

  • Search by Location: Abu Dhabi, UAE
  • Search by Industry: Customer Service; Insurance; Banking
  • Requirements : Employer (Private Sector)
  • Job Role: Customer Service
  • Monthly Salary Range: AED 14,689 - 18,362
  • Manages Others: No
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience : Min: 0 Max: 2
  • Residence Location: Abu Dhabi, United Arab Emirates
  • Nationality: United Arab Emirates

Company Profile

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.