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Creation Date: 2016/07/24 06:29:02
Ref. JB1001849282

Department of Education and Knowledge

Customer Service Representative - Outsource "Western Region" - Open for Expats
Department of Education and Knowledge

Job Description

*Position Title:
Customer Service Representative - Outsource "Western Region"

*Job Objective:
To occupy the front desk of the Customer Service Centre; greet visitors, and handle walk-in/call-in/online queries and licensing/accreditation application submissions (as they pertain to school, teacher and principal licensing).

*Functional Role:
- Provide the interface between applicants and the licensing and accreditation standards teams, providing high levels of customer service and clear explanation of the application process, ensuring the office becomes a base for schools to direct queries, and receive updates on application progression;
- Receive all licensing and accreditation applications and forward to ADEC Central for processing;
- Handle or progress complaints and share relevant information with customers in person (walk-ins), over the phone (call-ins) or online;
- Consult FAQs and directory to escalate queries/questions/issues to relevant sectors;
- Represent ADEC to the public, ensure that information is always accurate and provides a good reflection of ADEC’s licensing and accreditation processes;
- Perform any other duties as requested.

*Salary: AED 10,000.00

*Academic Qualifications:
Diploma or Bachelor in Business Administration or any relevant major

*Professional Experience:
2 years in Customer Service


- English and Arabic Language Skills
- Information Communication Technology Skills
- Communication and Relationship Management Skills


Business or IT or any relevant major

Job Details

  • Search by Location: Al Dhafra, UAE
  • Company Industry: Education, Training, and Library
  • Requirements : Employer (Public Sector)
  • Job Role: Customer Service
  • Employment Status: Full time
  • Employment Type: Temporary Employee
  • Manages Others: No
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Entry Level
  • Years of Experience : Min: 2
  • Residence Location: Al Dhafra, United Arab Emirates
  • Nationality: United Arab Emirates
  • Degree: Diploma

Company Profile

Department of Education and Knowledge was set up in September 2005 by His Highness General Sheikh Mohammed Bin Zayed Al Nahayan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces.

Department of Education and Knowledge is an independent corporate body and enjoys full legal status, as well as financial and administrative independence in all its affairs. ADEC has embarked on a campaign to aggressively increase its headcount to be able to better serve the its mandate. The primary focus of the council is to develop education and educational institutions in the Emirate of Abu Dhabi.

The education council is currently seeking qualified and motivated individuals to be part of this exciting opportunity to shape the educational system in Abu Dhabi. The council offers great positions to work in a dynamic and energetic organization that addresses areas that are of strategic importance to the future of Abu Dhabi. It is especially advantageous to join ADEC in these early stages due to the great growth opportunities.