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Creation Date: 2017/08/14 09:37:53
Ref. JB1001851112

Injazat Data Systems

NOC Manager (Networking Operations)
Injazat Data Systems

Job Description

•Interprets, manage, and oversees the implementation of technology growth strategies, and organizational directives.
Supports the implementation of the agreed solutions, defined service offerings, and improved business performance.
•Represents and provides infrastructure solutions, monitors customer satisfaction, provides technical recommendations to improve service quality and value to customer.
•Define recovery strategy for system components to ensure business continuity.
Operations • Leads to execute troubleshooting methodology to resolve complex level problems.
• Provides technical solution and delivery Inputs for infrastructure areas of expertise.
•Manages and delivers high performance services in a 24/7 enterprise, performs timely operational assurance readiness, evaluate technology, and produce service improvements,
•Implements and maintains quality processes across multiple channels/Products/Services
•Provides effective resource management from staff utilization, training, resource succession planning, skill-set enhancements, and productivity improvements.
•Manage the Infrastructure services and performance in line with the agreed business and budget targets
•Lead in maintaining technical documentation repository to assist with the on-going operation, maintenance, and development of the enterprise services.
• Ensures personnel awareness of the relevance and importance of their activities and how they contribute to the achievement of the organizational objectives.

Service Delivery
•Ensures all contracted services are delivered to the approved Injazat service model
•Provide regular status reporting on service delivery performance, proactive maintenance plans, and improvement initiatives
•Defines and manage local rosters and shifts to ensure service hours coverage.
•Audits procedures and production system configurations to ensure full compliancy with approved policies.
•Identifies and drives optimization while managing scope, cost of delivery and resources,
•Performs comprehensive evaluations of Infrastructure services to determine effectiveness, strengths, weaknesses, opportunities and threats,
•Prepare and execute systems maintenance plans to proactively manage reliability and service expectations.
•Applies expert subject matters knowledge to manage staff activities to solve most complex business/technical issues within established policies.
•Plans, organizes and schedules in an efficient, productive manner; focus on initiatives that requires special attention when faced with limited time and/or resources;
•Facilitates open and effective communication, cooperation and teamwork within and outside of own team; respects the needs and contributions of others;

People Supervisory
•Builds, develops and manages resources to carry-out infrastructure solutions development and implementation.
•Develops the team by recommending professional and personal development opportunities
•Motivates and leads the team; attract, recruit and retain required personnel.
•Empowers others through delegating key tasks/functions; establishes clear understanding of roles and accountability, sets clear expectations, providing feedback and guidance, and hold people accountable;


Minimum Qualifications:

•Bachelor degree in Computer Science, Management Information Systems or equivalent.

Minimum Experience:

•8-10 Years’ of experience in related fields with exposure to multiple Industries

Job Specific Skills:

•Overarching broad based IT Knowledge across the whole domain
•Proficient in quality models, processes and best practices
•Broad understanding of emerging technologies and market needs within IT domain,
•Advanced hands on experience in managing and supporting production systems
•Advanced experience in design, configurations, integration, and support concepts
•Strong understanding of security policies and procedures,
•Excellent Communication and Presentation Skills
•Excellent Team Building and People Management Skills
•An excellent aptitude for finance and decision making
•Exceptional planning and organisation experience
•Experience of working in a customer service environment
•Ability to define and drive direction in line with company strategy, and emphasizes organizational goals through words and actions.

Job Details

  • Search by Location: UAE
  • Search by Industry: Information Technology
  • Requirements : Employer (Public Sector)
  • Job Role: Technology
  • Employment Status: Full time
  • Employment Type: Full Time
  • Manages Others: Yes
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Management
  • Years of Experience : Min: 8 Max: 14
  • Residence Location: United Arab Emirates
  • Gender: Male
  • Nationality: United Arab Emirates
  • Degree: Bachelor's degree

Company Profile

Injazat Data Systems is an industry recognized market leader in the region for Information Technology, Data Center and Managed Services delivered from the region’s most sophisticated and advanced facility, the Tier IV design certified Premier Data Center facility.Injazat serves a diverse range of customers and has developed a broad portfolio of capabilities to successfully address any organization’s most pressing technology challenges. Injazat supports customers in achieving their vision and allows them to focus on their core business.

Injazat is fully owned by Mubadala, the investment arm of the Government of Abu Dhabi, the Capital of the United Arab Emirates. Injazat draws on its local expertise and presence combined with several global technology partnership networks to develop market leading services.

Injazat is uniquely placed amongst IT Managed Services providers in its commitment to staff development, with over 15% of staff UAE Nationals and dedicated individual development plans supported by the Injazat institute.

As the leading IT Managed Services company in the UAE, Injazat welcomes transitioned staff to support its growth, providing enhanced career opportunities.