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Creation Date: 2018/11/19 09:22:34
Ref. JB1001852979

National Health Insurance Company - Daman

Retail Sales Representative (UAE Nationals Only)
National Health Insurance Company - Daman

Job Description

• Provide and advise clients with a complete health insurance solution that fits their needs through explanation of Daman’s plans’ benefits
• Analyse and understand clients’ needs and requirements to reach the highest service level quality
• Build positive and long term relationships with clients by maintaining trust to ensure customer loyalty
• Enter and maintain customer records in the system in accordance to set guidelines
• Ensure integrity and data completion of all types of application forms
• Maintain records of complaints, missing documents, clients received and sales
• Provide sales reports for management reviews, comments and suggestions
• Day-to-day management of customer account enquiries, quotations, and queries
• Secure, retain and develop new business to achieve sales targets as part of the branch’s sales team
• Increase and maintain the turnover of existing customer accounts
• Implement and follow the sales specified policies and procedures of the branch
• Attend continuing training programs related to products, systems, policies and procedures etc
• Attend and effectively participate in internal branch sales meetings
• Support process improvements
• Perform cashiering function (i.e. collection of payments from customers, deposit collections to the bank and submit collection report to Finance) as required
• Responsible for printing cards and taking acknowledgement from clients after delivery of cards
• Ensure that the business ethics are respected at all times
• Achieve personal sales targets and contribute in the branch target achievement
• Increase client base and maintain existing customer accounts


• Good command of written and spoken English; knowledge of Arabic language is an advantage
• Basic analytical, execution, problem solving and decision making skills
• Ability to acquire and apply new skills
• Flexible and able to work under pressure
• Respect and maintain confidentiality
• Demonstrate drive to ensuring results and quality of work
• Good level of customer service orientation and professionalism in all interactions
• Able to work in a multi-cultural environment and support teamwork and knowledge sharing in order to achieve goals and deliverables
• Basic knowledge of health insurance concepts
• Good knowledge of Microsoft applications

Job Details

  • Search by Location: Abu Dhabi, UAE
  • Company Industry: Sales; Insurance
  • Requirements : Employer (Private Sector)
  • Job Role: Customer Service
  • Employment Status: Full time
  • Employment Type: Full Time
  • Manages Others: No
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Entry Level
  • Years of Experience : Max: 1
  • Residence Location: Abu Dhabi, United Arab Emirates
  • Nationality: United Arab Emirates

Company Profile

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.