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Creation Date: 2018/10/04 04:44:16
Ref. JB1001852847

National Health Insurance Company - Daman

Sr. Processes Support Officer (Red Hat Drools- BRMS)
National Health Insurance Company - Daman


Job Description

• Investigate problems and other requests for support and determine appropriate actions
• Provide advice and guidance to the team members when required
• Test, install and monitor new changes implemented
• Perform root cause assessment and debug all issues on Daman processes, and availability of applications
• Identify software faults/bugs and communicate process problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Perform quality assurance check on the delivery of the supplier
• Support the integration between business applications
• Administer Daman processes environment by using appropriate tools and methodologies
• Create, maintain, manage and update technical documentation for application problems with appropriate actions.
• Participate in shortlisting, interviewing and selecting candidates.
• Collaborate closely with the Applications and Processes Monitoring and Service Management Officers to improve quality of processes support service
• Assist in capacity planning
• Subject to occasional call or on-site support outside the working hours to provide consultation related to processes failure or to perform application/process deployment.

Skills

• Solid understanding of multiple core business processes
• Solid understanding of multiple tier application architecture
• Experience with large scale enterprise-level systems
• Good knowledge of the recent web service technology
• Solid understanding of web application technologies
• Knowledge of Middleware technologies (Weblogic, JBoss, Tomcat, IIS)
• Knowledge of service oriented architecture (SOA) and enterprise application integration (EAI) concepts
• Good knowledge of Linux
• Good Knowledge of SQL (Structured Query Language)
• Good command of written and spoken English; knowledge of Arabic language is an advantage
• Good analytical, execution, problem solving and decision making skills
• Ability to acquire and apply new skills
• Flexible and able to work under pressure
• Respect and maintain a high level confidentiality
• Proactive and results oriented whilst ensuring high quality of work
• Advance level of customer service orientation and professionalism in all interactions
• Able to work in a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
• Good knowledge of health insurance concepts
• Good knowledge of Microsoft applications

Education

Bachelor degree in Computer Science, Information Technology or other relevant field of study, or D

Job Details

  • Search by Location: UAE
  • Search by Industry: Insurance
  • Requirements : Employer (Private Sector)
  • Job Role: Technology
  • Employment Status: Full time
  • Employment Type: Full Time
  • Manages Others: No
  • Number of Vacancies: 2

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience : Min: 5 Max: 10
  • Residence Location: United Arab Emirates
  • Degree: Bachelor's degree


Company Profile

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.

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