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Creation Date: 2018/09/11 12:09:06
Ref. JB1001852749

National Health Insurance Company - Daman

Supervisor, Operations (Facilities Managemet, UAE National Only)
National Health Insurance Company - Daman

Job Description

Main Duties

• Supports in the implementation of quality awareness in delivering efficient and cost effective services
• Supervises and provides guidance, training and coaching to all team members, being held accountable for the performance of the Operations Team
• Conducts all performance management related activities pertaining to the team, including target setting, mid-year reviews and year-end appraisals.
• Supports the Section Head, FM & Procurement in ensuring appropriate staffing levels in the Operations Team by interviewing candidates and hiring new staff in coordination with the Recruitment Section
• Supports in development, implementation and ensure adherence of policies and procedures
• Provides input into the annual facilities budget and support the Section Head, FM & Procurement in the finalization of the budget for all Daman facilities
• Promotes and supports the recruitment and development of UAE Nationals to significantly contribute to Daman’s strategic goals
• Supervises, in coordination with concerned functions, various matters pertaining to office facilities management such as office furniture, allocation of space, office equipment, coordinate office refurbishment, renovation and construction work if required
• Responsible in the overall supervision and monitoring of performance of third party contractors/suppliers and the outsourced staff to ensure effective and efficient service delivery, adhering to agreed SLA and KPIs
• Supervises the administration of all general expenses such as electricity vouchers, water vouchers, lease agreements/ renewal, government authorities/landlord correspondence, business cards, etc.
• Supervises all store and warehouse activates and review all stock in/out transactions


• Good business understanding and background
• Good leadership skills including people management, selection and development skills
• Very good command of written and spoken English and Arabic
• Very good analytical, planning, forecasting, execution and problem solving skills
• Ability to acquire and apply new skills
• Flexible and able to work under pressure
• Respect and promote trust and confidentiality
• Results oriented whilst ensuring high quality of work and able to “think out of the box”
• Strong level of customer service orientation and professionalism in all interactions
• Able to manage a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
• Good knowledge of health insurance concepts
• Good knowledge of Microsoft applications

Job Details

  • Search by Location: UAE
  • Search by Industry: Other
  • Requirements : Employer (Private Sector)
  • Job Role: Other
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience : Min: 4 Max: 6
  • Nationality: United Arab Emirates

Company Profile

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.