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Posted Date: Jan 20, 2019
Ref. JB1001853145
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Injazat Data Systems

Support Engineer - UAE National
Injazat Data Systems


Job Description

• Responds and resolves all assigned calls within prescribed SLA. Manages own workload; diagnoses and fixes the issues of end user systems related to:
o Operating Systems
o Internet Browsers (ie. Explorer)
o MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)
o Local Area Network connectivity
o Wireless connectivity
o First Level Hardware diagnosis
o Printing issues
o Software Installation
o PC relocation and minor changes
o Peripheral device connectivity or device driver
• Complies with the service levels pertaining to end user support.
• Maintains the high energy level of self and keep up end user satisfaction by resolving their issues up to expected level.
• Works with third parties to resolve various technical issues.
• Updates Call Management System, clearly specifies progress and resolution details.
• Resolves problems in accordance with prescribed process & procedures

Skills

• Good understanding of MS Windows 7 and other Microsoft client operating systems
• Working and conceptual knowledge of networking basics.
• Ability in managing end user’s expectations and keeping them satisfied.
• Excellent team worker.
• Proficient (Read, Write, Speak) in English and Arabic communication.

Education

• Bachelor’s Degree in Computer Engineering, Computer Science

Job Details

  • Search by Location: UAE
  • Search by Industry: Information Technology
  • Requirements : Employer (Public Sector)
  • Job Role: Technology
  • Employment Status: Full time
  • Employment Type: Full Time
  • Monthly Salary Range: AED 22,034 - 25,706
  • Manages Others: No
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Entry Level
  • Years of Experience : Min: 1 Max: 3
  • Residence Location: United Arab Emirates
  • Gender: Male
  • Nationality: United Arab Emirates
  • Degree: Bachelor's degree


Company Profile

Injazat Data Systems is an industry recognized market leader in the region for Information Technology, Data Center and Managed Services delivered from the region’s most sophisticated and advanced facility, the Tier IV design certified Premier Data Center facility.Injazat serves a diverse range of customers and has developed a broad portfolio of capabilities to successfully address any organization’s most pressing technology challenges. Injazat supports customers in achieving their vision and allows them to focus on their core business.

Injazat is fully owned by Mubadala, the investment arm of the Government of Abu Dhabi, the Capital of the United Arab Emirates. Injazat draws on its local expertise and presence combined with several global technology partnership networks to develop market leading services.

Injazat is uniquely placed amongst IT Managed Services providers in its commitment to staff development, with over 15% of staff UAE Nationals and dedicated individual development plans supported by the Injazat institute.

As the leading IT Managed Services company in the UAE, Injazat welcomes transitioned staff to support its growth, providing enhanced career opportunities.

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