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Date Posted: 2017/12/17 09:41:11
Ref. JB1001851816
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Injazat Data Systems

System Administrator - Windows
Injazat Data Systems

Job Description

Executes Troubleshooting methodology and root-cause analysis to resolve small to intermediate level problems. •Acts as a Tier II focal point to resolve all break/fix and service degradation issues. •Adheres to the agreed event management notification and escalation procedures. •Leads availability management activities to optimize maintenance and design measures that meet contracted SLA’s. •Adheres to Injazat change management process and procedures •Prepares and executes systems maintenance plans to proactively manage reliability and service expectations. •Responsible for upgrading, and managing OS’s on all production systems •Performs periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards. Perform thorough operational readiness activities. •Prepares and maintains technical documentation to assist with the on-going operation, maintenance, and development of the enterprise services. •Performs configuration management activities to manage work instructions and implement configuration changes following agreed procedures. •Provides access control services to fulfil client request requirements •Applies ITIL framework, closes Problem records within defined timeline threshold to minimize impact on client / outage. Acts as a Tier II focal point to resolve all break/fix and service degradation issues. •Provides timely and frequent technical updates to customers, delivery and capability management.


•Bachelor’s Degree in Computer Engineering, Computer Science or equivalent field. •Attain one certification from any of the technology domains below: o Wintel: - Enterprise Advanced Certifications: MCSE, MCTS and MCITP or VCP Good Knowledge in Active directory, Exchange Server, ISA Server,Vmware. •2-4 years’ experience in a relevant field

Job Details

  • Search by Location: Abu Dhabi, UAE
  • Search by Industry: Information Technology
  • Requirements : Employer (Public Sector)
  • Job Role: Technology
  • Employment Status: Full time
  • Employment Type: Full Time
  • Manages Others: No
  • Number of Vacancies: 2

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience : Min: 3 Max: 6
  • Residence Location: United Arab Emirates
  • Gender: Male
  • Nationality: United Arab Emirates
  • Degree: Bachelor's degree

Company Profile

Injazat Data Systems is an industry recognized market leader in the region for Information Technology, Data Center and Managed Services delivered from the region’s most sophisticated and advanced facility, the Tier IV design certified Premier Data Center facility.Injazat serves a diverse range of customers and has developed a broad portfolio of capabilities to successfully address any organization’s most pressing technology challenges. Injazat supports customers in achieving their vision and allows them to focus on their core business.

Injazat is fully owned by Mubadala, the investment arm of the Government of Abu Dhabi, the Capital of the United Arab Emirates. Injazat draws on its local expertise and presence combined with several global technology partnership networks to develop market leading services.

Injazat is uniquely placed amongst IT Managed Services providers in its commitment to staff development, with over 15% of staff UAE Nationals and dedicated individual development plans supported by the Injazat institute.

As the leading IT Managed Services company in the UAE, Injazat welcomes transitioned staff to support its growth, providing enhanced career opportunities.

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